Return Policy

  • Items are eligible for a return within 30 days of the shipment date
  • No refunds or exchanges will be accepted after 30 days
  • All merchandise must be in resalable condition and with the tags still attached. Returns will be processed within 14 days of receipt
  • Returns will not be accepted at Local Motion retail stores
  • Items purchased at Local Motion retail stores are not eligible for returns online, but will be accepted at any retail outlet
  • The transaction number provided on the order confirmation email and packing slip is required for all returns
  • Only items sold within the U.S. will be accepted
  • All return items must be pre-authorized by a customer service representative

Contact Information

Contact a representative by email at: or by phone at: (808) 523-7873 ext 6033

Send return items to:

870 Kawaiahao St.
Honolulu, Hawaii, US

Customers are responsible for paying for shipping costs for the returning item.

*Shipping costs are non-refundable.

Damaged and Defective Goods and Wrong Item, Color or Size

If the items received are damaged, defective, or not what you ordered, please contact a customer service representative immediately to receive assistance with a return and shipping fees.